State Farm® Insurance Agent Jessica Majors
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Reagan Steele
April 20, 2025
1
out of
5
rating by Reagan Steele
"I was told I could cancel a claim but it's still on my driving record that there was a claim. This isn't making any sense. So now I'm driving around with a damaged vehicle with a hit on my driving record and no recourse. So now I'll have to pay for more for auto insurance through no fault of my own. Great job State Fam. Bottom line don't trust them to guide you."
We responded:
"We’re very sorry to hear about your experience and appreciate you providing feedback for us to improve from. Providing excellent insurance services is our top priority so we do sincerely apologize that you didn't feel the guidance offered was adequate. The claims team advised that the claim could be withdrawn, but when a check is cashed, that is no longer an option. You did promptly return the money to the corporate offices, and that was applied to your bill amount. We are here to help with any further communication or resolutions you need from the corporate office. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Debra Jackson
April 18, 2025
5
out of
5
rating by Debra Jackson
"So thankful for my experience with Doug today. His generosity and professionalism is very commendable for community service in today’s society where there’s such great lack. Thank you for your service, Debra Jackson"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Pat Griggs
April 17, 2025
5
out of
5
rating by Pat Griggs
"Great service and very knowledgeable staff! Can’t say enough good things about their helpfulness. They made buying car insurance easy!"
We responded:
"I'm so glad Noah Hopper was able to make the insurance process easy! Thank you for taking the time to leave your 5-star review! My State Farm team and I are happy to be your good neighbor and look forward to meeting you in person. Please stop in for some chocolate chip cookies, iced, tea, coffee, or our monthly thank you gift!"
Janice Richbourg
April 17, 2025
5
out of
5
rating by Janice Richbourg
"Very nice to work with. Noah followed up and explained everything to me. Look forward to having State Farm Insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Richard Griffin
April 14, 2025
5
out of
5
rating by Richard Griffin
"Great presentation, valuable information from Jessica and Doug. Check them out at State Farm"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
B Perks
April 12, 2025
5
out of
5
rating by B Perks
"The session was very informative. I’m considering having my parents look into State Farm as well as myself. I am impressed by how knowledgeable both agents are. Doug is passionate and extremely personable. Jessica is the GOAT."
We responded:
"We’re honored by your positive feedback! We loved working with your group at the financial brunch! If there is anything else we can do for your insurance needs, just let us know!"
Janiqueka Webb
April 12, 2025
5
out of
5
rating by Janiqueka Webb
"Learn alot of information with different policies that are offered."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Taurean Battle
April 12, 2025
5
out of
5
rating by Taurean Battle
"Great presentation and information being given. All questions were answered with care and concern. A+"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and so thankful to be welcomed in for a family brunch! I'm glad the information was helpful. -Jessica"
Tavarus Ellis
April 2, 2025
5
out of
5
rating by Tavarus Ellis
"I love State Farm they are very nice and helpful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jakori Hollinger
April 1, 2025
4
out of
5
rating by Jakori Hollinger
"Brant was very responsive and provided great service over the phone. He got me set up with an affordable quote would definitely recommend."
We responded:
"Thank you for your feedback! We’re glad to hear you had a positive experience with Brant at our State Farm team. If there is anything else we can do to improve and earn that fifth star, please let us know. We’re here to help with your insurance needs and appreciate your feedback!"
Edna B. Vincent
March 26, 2025
5
out of
5
rating by Edna B. Vincent
"Brant is an awesome agent. He was very patient explaining my policies. A very good person representing that location. YES! I would recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs and we're glad you had a five star experience with Brant from our team. If there is anything else we can do to help, please let us know!"
Charles Duncan
March 24, 2025
5
out of
5
rating by Charles Duncan
"Very prompt and efficient service. Customer oriented, knowledgeable and friendly. !!!!!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Rhonda McCloud
February 26, 2025
5
out of
5
rating by Rhonda McCloud
"Noah and Doug very professional, They helped us get the right coverage. My husband and I thank them very much."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Ka'Darrius Jackson
February 20, 2025
5
out of
5
rating by Ka'Darrius Jackson
"Brant is a wonderful agent and he helped me with the best rates. I’m forever thankful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Shederick Abner
February 14, 2025
1
out of
5
rating by Shederick Abner
"You are the worst kind of neighbors! You are a top tier fraud. You took our money for years and because we had several claims to include two deer accidents and two not our fault.. You've now termined our coverage. Shame! I understand maybe increased premiums but canceled policy and we've been faithful. I paid to make claims! Worse than dogs who chase emergency vehicles. Your agency called me and I bundled all my liabilities thinking you had my back. A good liar is what state farm is, not a good neighbor!"
We responded:
"Hi Shederick, As always we appreciate your feedback because it helps us grow and do better. I tried unsuccessfully to find your account in our system, but I'm not sure if you have a different agent (we are small businesses and independently owned) or a different name on google from your account. I understand that an insurance contract not renewing can be very frustrating, especially if the reason is claims frequency for claims that weren't your fault. State Farm operates as a mutual company (customer owned) so they have a fiduciary responsibility to underwrite policy renewals to keep costs manageable for everyone. Most people have 1 claim every 5-8 years so they do consider claims frequency when renewing policies. Not at fault accidents and comprehensive claims (deer) do not apply as surcharges/rate increases on our policy. I understand you paid to have this coverage, but the company's promise to cover is only applicable during the policy contract (6-12 months). If there was a coverage issue with one of the claims that's causing the accusations of fraud/lies, please reach out to us or your claims representative so this can be resolved as soon as possible. The promise to pay is one that's very important to us. We do appreciate you placing your trust in us to make recommendations for your coverage. At our office, the service to review policy coverages doesn't end when the corporate office makes an underwriting decision; we don't have the authority to overturn their decision, but we do still offer to help you review quotes you are receiving. We try and build relationships with our customers and do genuinely care that you have the right coverage in place, even if it can't be with us. If I can be of further assistance, please reach out. Thank you for your support of our local business. -Jessica "
Robert Holley
February 7, 2025
5
out of
5
rating by Robert Holley
"Highly recommended Brant did good finding me some great insurance great job call Brant Jessica Majors State farm"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jessica Sullen
February 7, 2025
5
out of
5
rating by Jessica Sullen
"I had the pleasure of having Brant assist me and I was very pleased. I ended up switching my insurance with lower rates. Thanks Brant!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Regina Montgomery
February 7, 2025
5
out of
5
rating by Regina Montgomery
"I was really pleased with the customer service I received at the Jessica Majors State Farm Insurance. Brant was very helpful in my transition from another insurance company. He was professional, answered my questions and made sure I knew about all the different coverages that was offered. It was such a pleasure speaking with him. I received a nice handwritten card in the mail afterwards. I know I made the right choice! I highly recommended Brant. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Anderia Morris
February 4, 2025
5
out of
5
rating by Anderia Morris
"Mia at Jessica Majors State Farm is a kind, diligent young lady. She did everything she could to keep me updated on my claim after the person handling my claim at corporate became distant. She wanted to be certain to show her customer the same level of quality service that she would want given to her. Thanks for being a difference maker Mia!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
anne santoro
January 29, 2025
5
out of
5
rating by anne santoro
"Mia has been very helpful and available to assist me in a recent claim. I would recommend her for insurance needs 5 star's"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service provided by Mia Johnson at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Radelle Jennett
January 24, 2025
5
out of
5
rating by Radelle Jennett
"I worked with Brant on becoming a new member to State Farm Insurance. He was awesome amd patient throughout the process!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Brant Falkenberry from our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Jessica"
David Dudley
January 8, 2025
5
out of
5
rating by David Dudley
"I'm really pleased with the customer service I received from the Insurance representative that assisted me with signing up for coverage with Jessica Majors State Farm Insurance. All of my questions were answered in plain conversation. rather than me being confused or uncertain by all of the Insurance agent terminology. The representative (Noah) was very knowledgeable and professional when I asked him questions that I wasn't certain about. I was given different coverage options and given time to consult with my wife before making our decision. all options were broken down to me as I was constantly reminded by Noah to weigh all coverage options and choose the coverage that best fit for my wife and I. I was stunned by the patients that Noah had as I was very in disbelief at the competitiveness of the premium prices with our selective coverage that was being offered to us by State Farm versus all of the other Insurance carriers, that I was very in dept with my questioning, and Noah was so openly calm as he explained how Drive Safe and save actually works s it gives State Farm the ability to offer their customer the best rates. I will gladly recommend Noah and Jessica Majors State Farm to any and every one that I know are seeking Insurance coverage. Over all the customer service I received was above and beyond my expectations ."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Edwina Moore
January 3, 2025
5
out of
5
rating by Edwina Moore
"Noah was phenomenal and professional at all times. He was very pleasant and kind and got me what I wanted to pay for car insurance for two vehicles. Thank you Noah. Thanks to State farm"
We responded:
"Edwina, thank you for allowing our agency the chance to work with you on your policies. I'm thrilled Noah was able to find you a good deal for your insurance coverage. We look forward to meeting with you soon! -Jessica "
Kristin Alford
January 3, 2025
5
out of
5
rating by Kristin Alford
"I highly recommend Jessica Majors State Farm! I decided to change agents and make some changes to my already existing policy. Brant helped me make the transition and was patient with all the many questions I had to insure I had the proper coverages. Highly recommend Brant with Jessica Majors State Farm!"
We responded:
"Thank you for leaving us a five star review Kristin! We really appreciate you allowing us to review the coverage and very much look forward to working with you! -Jessica "
Cheyanne Hill
December 31, 2024
5
out of
5
rating by Cheyanne Hill
"Jessica is always extremely helpful, and so is the rest of her team! Thanks so much for all your knowledge and willingness to go above and beyond!"
We responded:
"Thank you for leaving us five stars Cheyanne! It's always a pleasure to work with you. I can't wait to work more on your goals for 2025! -Jessica "